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Manage your account and personal data securely.
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Is the vivo account on mobile phones the same as the vivo ID for the online store?
The vivo account you log in to on your vivo mobile phone is independent from the account for the vivostore.me Saudi online shopping site.
Last updated: 2026 Aug 31
Will unused coupons and points expire after account deletion?
Before you submit your account deletion request for vivostore.me, please pay close attention to benefit‑related rules.
Last updated: 2026 Aug 31
Can store discounts and membership benefits linked to vivo ID be used across regional sites?
The store‑specific discount coupons and member privileges bound to your vivo ID for vivostore.me cannot be shared or applied across different regional vivo store websites.
Last updated: 2026 Aug 31
Can I log in to the same vivo ID on multiple devices simultaneously?
You are allowed to sign‑in to the same vivo ID for vivostore.me across multiple devices at the same time, such as mobile phones, tablets and desktop browsers.
Last updated: 2026 Aug 31
How do I update my account information?
You can modify your personal account details on vivostore.me after logging into your vivo ID.
Last updated: 2026 Aug 31
How can I retrieve my login password?
If you forgot your account password for vivostore.me, you can reset it independently.
Last updated: 2026 Aug 31
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