You are allowed to sign‑in to the same vivo ID for vivostore.me across multiple devices at the same time, such as mobile phones, tablets and desktop browsers.
For account safety, our security system will automatically trigger extra security verification when abnormal login activity is detected. Examples include logging‑in from unfamiliar locations, new unrecognized devices, or frequent multi‑device switches. You need to complete identity verification via email or SMS verification code to continue accessing your store account.
After you pass the verification, the new device will be marked as trusted. Please do not share your vivo ID with other people to avoid unauthorized access. If you fail to receive verification codes or get locked out of your account, please reach out to our customer‑support team for assistance.
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