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Have questions about ordering vivo products?
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I forgot to add an item to my order. Can I add it, or do I need to place a new order?
Unfortunately, our system does not support adding extra products to an order once it has been submitted and confirmed.
Last updated: 2026 Aug 18
How can I cancel an order? Is cancellation available after shipment?
Order‑cancellation rules differ depending on whether your package has been dispatched.
Last updated: 2026 Aug 18
How long do I have to complete payment after placing an order? Will unpaid orders be cancelled automatically?
Once you submit an order on the vivo Store Saudi, you are required to finish your payment within 30 minutes.
Last updated: 2026 Aug 18
