Order‑cancellation rules differ depending on whether your package has been dispatched.
If your order has not yet been shipped:
You are able to cancel your order directly from your account panel.
Navigate to My Orders within your vivo ID account.
Locate the specific order you wish to cancel.
Click the Cancel Order button.
Select your cancellation reason from the options provided and confirm your action.
Your cancellation request will take effect immediately once confirmed.
If your order has already been shipped:
Online direct‑cancellation is no longer possible once goods have left our warehouse. You will need to wait until you receive the physical parcel, then submit a formal return request following our store return procedures.
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