First, check these common issues that apply to all payment methods:
Ensure your payment account or card has sufficient available balance to cover the full order amount
Confirm your network connection is stable, and avoid refreshing or closing the page during the payment process
Then check details based on your chosen payment method:
If you paid with Tabby or Tamara:
Make sure your Tabby / Tamara account is fully activated and verified, you have enough available credit limit for this order, and there are no overdue or unsettled installment bills on your account.
If you paid with a Visa or Mastercard credit card:
Double-check that your card number, expiry date and CVV security code are entered correctly. Also confirm your card supports overseas online transactions, and there are no temporary spending restrictions on your card.
After troubleshooting, you can return to your pending order and retry the payment. If your order was automatically cancelled due to payment timeout, simply create a new order. If payment failures persist after multiple attempts, please contact vivo customer support for further assistance.