The responsibility for return‑or‑exchange shipping costs depends on the reason for your request.
For product‑quality‑related returns or exchanges:
If you request a return or exchange caused by manufacturing defects, product malfunctions or other quality‑related issues, the return shipping expense will be fully covered by vivo Store Saudi. You will not need to bear any return delivery charges.
For returns or exchanges due to personal reasons:
If you wish to return or exchange items for personal reasons such as change of mind, wrong size or simply no longer wanting the product, the return shipping cost must be covered by you, the buyer.
Please note that this rule applies both to return requests and exchange requests for orders placed on our official online store.
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