You can easily submit your return‑and‑refund request directly from your vivo ID account by following these simple steps:
Log in to your vivo ID account and navigate to the My Orders section.
Locate and open the order you want to return.
Click the Apply for Return and Refund button on the order detail page.
Fill out the required information, select your reason for returning the item, then submit your application.
Once our team reviews and approves your return request, you will receive detailed instructions on how to send the product back to our warehouse.
After our warehouse receives, inspects and verifies the condition of your returned goods, your refund will be initiated and processed accordingly.
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