For all regular, available‑for‑sale products purchased from vivo Store Saudi, our quality‑related return and exchange time limits apply.
You may submit a return request for quality‑related issues within 7 days from receipt of your product. This applies when your item has manufacturing defects or functional faults.
You can apply for an exchange for quality‑related problems within 14 days after receiving your order.
Please keep in mind that this timeframe only covers requests caused by product quality defects. Your application must be submitted within the corresponding time window to qualify for return or exchange service.
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